If you have been invited to participate in the programme and you have a query about testing, please contact our customer services team at Southampton City Council on freephone 0808 1962 282. Normal hours are 8.30am to 5pm, Monday to Friday, excluding bank holidays.
It is also possible to contact the team via live web chat. Ensure the relevant ad blocker settings are enabled on your device to access the web chat pop up.
You will be contacted directly if your organisation has been included in the programme. Please do not contact the programme team if you have not received an invitation.
Media enquiries should be directed to email@example.com.
The communications team will make every effort to answer enquiries promptly between 8.30am and 4.30pm, Monday to Friday. Enquiries received outside of these hours will be responded to with best endeavours, or when the press office is next open.
The team is only able to take enquiries from accredited journalists and other media representatives. We are unfortunately not resourced to assist students, amateur film-makers or any other enquiries that will not result in information being widely published.
The press office should be your first point of contact. All other programme staff have been advised to refer any approaches from members of the media to the communications team.
Please be aware that we log all media contact on a secure database, comprising the name and contact details of the enquirer, the questions asked and replies given. This is done for auditing and legally-required disclosure purposes.